Asset Maintenance Strategy in the Water Industry: A Journey to "Best Practice"
Water contracts achieved a 33% reduction in work order lifecycle while maintaining schedule compliance rates above 85%. This white paper examines asset maintenance in the water sector, focusing on the balance between reactive and planned maintenance, tracking key KPIs, and applying strategies to boost operational efficiency. Supported by industry benchmarks and real-world data, it offers practical guidance for building effective and sustainable programs.
What you will learn:
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How to balance reactive and planned maintenance for optimal results.
- The KPIs that matter: maintenance ratios, lifecycle, and compliance.
- Real-world results: cost savings, improved efficiency, and customer service.
- Steps to implement a data-driven, continuously improving maintenance strategy.
This white paper has been developed by Sinem Celik, Research & Insights Manager, and Ahmad Siddiqui, General Manager of Operational Excellence, at Programmed Facility Management. With deep expertise in strategic asset maintenance, infrastructure planning, and data-driven performance, they have led transformative initiatives across water contracts. Their combined experience brings a practical, results-oriented perspective grounded in real-world outcomes and industry benchmarks.
Join Us at Ozwater’26
Ozwater is Australia’s premier water industry conference and exhibition, bringing together utilities, contractors, suppliers and industry leaders to share knowledge, explore innovation and discuss the future of water management across Australia and New Zealand.
As part of this year’s program, Sinem Celik and Ahmad Siddiqui will be sharing key insights from this white paper, presenting practical findings and industry perspectives with the broader water community.
If you’re attending Ozwater’26, we invite you to join the session and continue the conversation in person.
📅 26 May 2026
📍 Brisbane Convention & Exhibition Centre
Discover more about Programmed
At Programmed, we focus on delivering safe, reliable and sustainable facility management services across critical infrastructure. Our expertise spans the maintenance of reservoirs, treatment plants, drainage networks and more than 1,300km of pipelines that provide high-quality water to the Melbourne community.
Through our partnership with Melbourne Water, we demonstrate how collaboration, innovation, and data-driven solutions enhance essential water services. This commitment also extends to people and communities, with initiatives like the Water Academy supporting skills development, Indigenous participation and long-term workforce growth in the water sector.
Strong partnerships are the foundation of resilient communities. Our collaboration with South East Water is a testament to this belief, bringing together technical expertise, shared values, and a commitment to delivering essential services that support over 1.8 million customers across Melbourne’s south-eastern suburbs and the Mornington Peninsula
What sets this partnership apart is the connection to community and commitment to people. From cultural engagement, such as the smoking ceremony at Willum Warrain, our diverse team works hand-in-hand with South East Water to deliver high-quality outcomes while fostering inclusion and developing future talent.
