As shared in the Project Vision email, Project NextGen is about modernising the way we work — including the replacement of ProMap with Touchstone, and the shift from Maximo to MAS. These new systems will go live in early June and bring significant changes to how work is managed across the business — from creating and processing work orders to accessing real-time job information.
This is part of a broader effort to modernise our systems, including Project Genesys, which is focused on upgrading our phone systems.
This email kicks off a series of weekly updates to help you prepare for go-live.
Please ensure to share this information with any relevant team members or stakeholders within your network who may need to be informed.
What to Expect
You’ll receive one update per week between now and go-live. Each will focus on the key tasks relevant to you, including:
Navigating the new MAS system
Creating, reviewing, and processing work orders
Submitting and managing claims
Supporting vendors and customers throughout the transition
Each update is designed to give you and your team what’s needed to feel ready and confident.
Where to find information
We’ve launched a NextGen Knowledge Centre that will be updated weekly with each new communication, along with step-by-step guides, key documents, and support resources.
As part of our team, you’ll also be able to view the communications being sent to our vendors and field services technicians, helping you stay across the broader rollout and support them more effectively.
Need support?
All resources, contacts, and guidance will also be available via the Knowledge Centre. If you have questions along the way, help is always close by.
Thanks for being part of this. Your role is key in making this transition a success.
