Project NextGen: New system, new tools — here’s what to expect
Hi Valued Partner,
We’re launching Project NextGen, a major upgrade to the way we work with you and your team. In early June, we’ll be replacing ProMap with a new cloud-based system called Touchstone, designed to simplify how you receive, manage, and support work orders from end to end.
Touchstone brings everything into one place. Instead of switching between platforms or waiting on system syncs, you’ll have real-time access to the same information your field techs and our internal teams are working from — making it easier to assign jobs, track progress, and get claims processed faster.
It also includes a built-in vendor user management (VUM) function, giving you greater control over who has access and what they can see or do. This means faster onboarding, easier updates, and a more secure, streamlined experience for managing your team.
Why this change?
We’ve taken on board feedback about system delays, disjointed processes, and the challenges of supporting field teams using tools that don’t reflect how you work. With Touchstone, we’re addressing those issues directly — creating a system that’s more consistent, reliable, and aligned to your workflow.
What happens next?
Between now and go-live, you’ll receive weekly updates that show you exactly how key tasks will work in the new system — including:
Receiving and allocating work orders
Supporting techs with job execution
Submitting and tracking claims
How to support those in the field through these changes
Each update is designed to give you and your team everything you need to feel ready and confident.
Where to find information
We’ve launched a dedicated NextGen Knowledge Centre that will be kept up to date with all weekly communications, step-by-step guides, and support tools.
Through the Knowledge Centre, you’ll also be able to see everything we’re sending to those working in the field, enabling you to better support them through these changes.
