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In here, we'll store all the how-to guides and training resources that will assist you in navigating the new systems. 

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Missed an email? click here to view all the updates that we've shared with your throughout the life of the project. 

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Click here to find someone within your team that is available to support you with any challenge you may have. 

Welcome to Project NextGen

We’re upgrading our core systems to make your everyday work simpler, faster, and more connected. Project NextGen is part of a wider transformation to modernise how we work— bringing in smarter, cloud- based systems that improve efficiency, consistency, and ease of use across the board.

As one of our first steps, starting in early June, we’ll transition from Maximo to MAS, and from ProMap to Touchstone. These platforms offer a more intuitive, responsive experience— whether you're at your desk or out in the field.

What’s changing?

  • MAS replaces Maximo with a more user- friendly, responsive interface.
  • Touchstone combines ProMap and the Field Mobility App into one seamless system across desktop and mobile.

These upgrades lay the foundation for better ways of working— for our teams, contractors, and customers.

On this support hub, you’ll find:

  • Weekly updates on what’s changing and why
  • Step- by- step guides tailored to your role
  • Help articles, resources and key dates
  • Direct support to help you get ready
Project NextGen Roadmap Phase 2

 

Project NextGen: Igniting change, uniting teams

Thanks for being part of this important step toward a more efficient, future-ready Programmed.

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Hypercare

We are live, and below you will find information that will help you during this hypercare period.

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Hypercare Support
Agents

For support in your area, please download the support checklist.

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Day 1 - Checklist for
Programmed Staff

A checklist of information for Programmed Staff using MAS or Touchstone.

Updates

Here's everything we've been sharing about Project NextGen in relation to your role.

Fast Fact - How To Guides

We're breaking down the key functions of your role and providing these short guides to help you navigate the changes.

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Starting a Workorder

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Submitting a Service Request

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Completing a Workorder

Training Guides

Looking for detailed training resources? You’ll find everything you need in the links below.

 

Field Technician - External

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Navigation & Overview

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Work Order Management (for Techs) 

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 Create & Submit Claims

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Asset Management

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Activating & Downloading - Touchstone Mobile App

Field Technician - Programmed Staff

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Navigation & Overview

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Work Order Management (for Techs) 

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 Create & Submit Claims

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Asset Management

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Activating & Downloading - Touchstone Mobile App

Activating & Downloading the Touchstone Mobile Application.

A quick How-To on activating and downloading the Touchstone Mobile App to your mobile device or desktop.

Create & Submit Variations and Claims

A quick How-To on creating and submitting variations and claims via the Touchstone Mobile App.

Work Order Management
- Technicians

A quick How-To on managing your Work Orders via the Touchstone Mobile App.

Contract Admin, Supervisor & Manager - Programmed Staff

MAS

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Navigation & Overview

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Work Order Management (for Supervisors) 

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 Create & Submit Claims

Touchstone Mobile App

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Navigation & Overview


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Work Order Management (for Supervisors)
 

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 Create & Submit Claims


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Asset Management


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Activating & Downloading - Touchstone Mobile App

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Programmed User Management

Activating & Downloading the Touchstone Mobile Application.

A quick How-To on activating and downloading the Touchstone Mobile App to your mobile device or desktop.

Create & Submit Variations and Claims

A quick How-To on creating and submitting variations and claims via the Touchstone Mobile App.

Work Order Management
- Supervisors & Admins

A quick How-To on managing your Work Orders via the Touchstone Mobile App.

Cheat Sheet

Below are useful cheat sheets to help you quickly navigate your needs.

 

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Download Historical Data from
ProMap

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Early Download of Touchstone Mobile App

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Vendor
Claim
Report

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Touchstone
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Uninstall

Cutover & Outage Resources

Please use the below forms to help you navigate the cutover and outage period.

 

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Pre-Start / Take 5 Form

This form is used to ensure all safety, work readiness, and operational requirements are reviewed and confirmed before starting any task. It helps verify site induction, worker fitness, risk controls, permit needs, equipment checks, and emergency preparedness. Completion of this form supports a safe and coordinated start to daily work activities.

Support

Looking for some help? Look no further.

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Super Users

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Call

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Email

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FAQ's

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Allocate Users

Within our diverse and comprehensive set of services, Programmed provides end-to-end Asset Management and Capital Projects management services for every level of Government, Nationwide. Our four-stage Major and Minor Capital Works methodology is designed to deliver predictable and quality project outcomes for you.

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Fast Fact - How To Guides

We're breaking down the key functions of your role and providing these short guides to help you navigate the changes.

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