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In here, we'll store all the how-to guides and training resources that will assist you in navigating the new systems. 

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Missed an email? click here to view all the updates that we've shared with your throughout the life of the project. 

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Click here to find someone within your team that is available to support you with any challenge you may have. 

Welcome to Project NextGen

We’re upgrading our core systems to make your everyday work simpler, faster, and more connected. Project NextGen is part of a wider transformation to modernise how we work— bringing in smarter, cloud- based systems that improve efficiency, consistency, and ease of use across the board.

As one of our first steps, starting in early June, we’ll transition from Maximo to MAS, and from ProMap to Touchstone. These platforms offer a more intuitive, responsive experience— whether you're at your desk or out in the field.

What’s changing?

  • MAS replaces Maximo with a more user- friendly, responsive interface.
  • Touchstone combines ProMap and the Field Mobility App into one seamless system across desktop and mobile.

These upgrades lay the foundation for better ways of working— for our teams, contractors, and customers.

On this support hub, you’ll find:

  • Weekly updates on what’s changing and why
  • Step- by- step guides tailored to your role
  • Help articles, resources and key dates
  • Direct support to help you get ready
Project NextGen Roadmap Phase 2

 

Project NextGen: Igniting change, uniting teams

Thanks for being part of this important step toward a more efficient, future-ready Programmed.

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Hypercare

We are live, and below you will find information that will help you during this hypercare period.

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Day 1 - Touchstone Checklist
for Vendors and Suppliers

A checklist of information for Vendors and Suppliers on Day 1 of using Touchstone.

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Day 1 - Checklist for
Programmed Staff

A checklist of information for Programmed Staff using
MAS or Touchstone.

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Hypercare Support
Agents

For support in your area, please download the support checklist.

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Day 1 - Touchstone Checklist
for Vendors and Suppliers

A checklist of information for Vendors and Suppliers on Day 1 of using Touchstone.

Fast Fact - How To Guides

We're breaking down the key functions of your role and providing these short guides to help you navigate the changes.

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Scheduling & Assigning Workorders

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Completing
Workorders

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Supporting Those
in the Field

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Vendor User Management (VUM) Troubleshooting Guide

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Vendor User Management (VUM) User Manual

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Submitting a Service Request

 

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Variations and Claims


Training Guides

Looking for detailed training resources? You’ll find everything you need in the links below.

Field Technician - External

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Navigation &
Overview

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Work Order Management (for Techs)

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Create & Submit Claims

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Asset Management

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Activating & Downloading - Touchstone Mobile App

Activating & Downloading the Touchstone Mobile Application.

A quick How-To on activating and downloading the Touchstone Mobile App to your mobile device or desktop.

Create & Submit Variations and Claims

A quick How-To on creating and submitting variations and claims via the Touchstone Mobile App.

Work Order Management
- Technicians

A quick How-To on managing your Work Orders via the Touchstone Mobile App.

Vendor Supervisor - External

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Navigation &
Overview

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Work Order Management (for Supervisors)

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Create & Submit Claims

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Asset Management

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Activating & Downloading - Touchstone Mobile App

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External User Management

Vendor Administrator - Programmed Staff

MAS

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Navigation &
Overview

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Work Order Management (for Supervisors)

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Create & Submit Claims

Touchstone Mobile App

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Navigation &
Overview


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Work Order Management (for Supervisors)

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Create & Submit Claims


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Asset Management


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Activating & Downloading - Touchstone Mobile App

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Programmed User Management

Activating & Downloading the Touchstone Mobile Application.

A quick How-To on activating and downloading the Touchstone Mobile App to your mobile device or desktop.

Create & Submit Variations and Claims

A quick How-To on creating and submitting variations and claims via the Touchstone Mobile App.

Work Order Management
- Supervisor & Admins

A quick How-To on managing your Work Orders via the Touchstone Mobile App.

Updates

Here's everything we've been sharing about Project NextGen in relation to your role.

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NextGen Update: New Systems, New Tools

Scheduling & Assigning Work Orders

 

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Touchstone Glossary

Click here for a glossary of terms for the new touchstone system

 

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NextGen Update: New Systems, New Tools

12 May2025 - Project NextGen Update: New system, new tools — here’s what to expect

 

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ProMap Decommissioning

15 April 2025 - Project NextGen Update: ProMap Mobile App Decommissioning

 

Cutover & Outage Resources

Please use the below forms to help you navigate the cutover and outage period.

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Pre-Start / Take 5 Form

This form is used to ensure all safety, work readiness, and operational requirements are reviewed and confirmed before starting any task. It helps verify site induction, worker fitness, risk controls, permit needs, equipment checks, and emergency preparedness. Completion of this form supports a safe and coordinated start to daily work activities.

How to Download Data from ProMAP

Access to the ProMap dashboard will be disabled at 5.00 PM AEST on Thursday 19 June. If you require site details, historical work orders or asset information, please download this data from ProMap before the cut-off, please click here for instructions.

Terms of Supply

 


Support

Looking for some help? Look no further.

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Super Users

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Call

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Email

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FAQ's

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Allocate Users

Within our diverse and comprehensive set of services, Programmed provides end-to-end Asset Management and Capital Projects management services for every level of Government, Nationwide. Our four-stage Major and Minor Capital Works methodology is designed to deliver predictable and quality project outcomes for you.